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720pub Frequently Asked Questions

Everything you need to know about playing on 720pub — from creating your account and depositing via GCash to understanding wagering requirements and using our responsible gaming tools. If your question isn't answered here, our 24/7 support team is one message away.

24 Questions Answered
5 Topic Categories
Support available 24/7
English · Philippines
Updated January 2026
Account & Registration

Sign-up steps, KYC verification, login help, and account management — everything about getting started on 720pub.

Deposits & Withdrawals

GCash, Maya, BPI, BDO, InstaPay — how to fund your wallet and get your winnings out fast, in Philippine Peso.

Games & Gameplay

JILI slots, live baccarat, PBA sports betting, mobile play — your questions about the 720pub game library answered.

Bonuses & Promotions

Welcome bonus, wagering requirements, VIP loyalty program — how 720pub rewards active members in the Philippines.

Safety & Responsible Gaming

PAGCOR alignment, 21+ age requirement, self-exclusion tools, and support resources for safe play on 720pub.

Support Available 24/7

Can't find your answer below? Our 720pub support team is live around the clock via chat or email — no issue is too small.

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Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming

Account & Registration

5 QUESTIONS

Creating a 720pub account takes under two minutes. Click the Register button on the homepage, enter your full legal name, a valid Philippine mobile number, email address, and a secure password. You will receive a one-time password (OTP) on your mobile to verify your number. Once verified, your account is active and you can make your first deposit. You must be at least 21 years old to register.
720pub requires a government-issued Philippine ID for KYC verification before any withdrawal is processed. Accepted IDs include your SSS card, UMID, PhilHealth ID, driver's license, or Philippine passport. You will also need to submit a selfie holding the ID. Verification is usually completed within 24 hours of document submission.
No. 720pub strictly allows only one account per person. Registering multiple accounts — whether in your own name or someone else's — is a violation of the Terms and Conditions and will result in the closure of all related accounts. Any winnings associated with duplicate accounts are forfeited. 720pub uses technical and manual checks to detect multi-accounting.
On the 720pub login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You will receive an OTP or a reset link. Follow the instructions to set a new password. If you no longer have access to your registered mobile number, contact 720pub support via live chat or email at [email protected] for assisted recovery.
You can close your 720pub account by contacting our support team at [email protected] with the subject line "Account Closure Request." Once your identity is confirmed, any remaining real-money wallet balance will be returned to your verified withdrawal method within 14 business days. Alternatively, if you need a break rather than permanent closure, the self-exclusion tool in your account settings may be more appropriate.

Deposits & Withdrawals

5 QUESTIONS

Log in to your 720pub account and go to Wallet → Deposit. Choose GCash as your payment method, enter the amount (minimum ₱100), and confirm. You will be redirected to the GCash payment screen where you authorize the transaction using your GCash MPIN. Funds are credited to your 720pub wallet almost instantly — usually within a few seconds under normal conditions.
The minimum deposit on 720pub is ₱100 for all supported payment methods, including GCash, Maya, GrabPay, BPI, BDO, Metrobank, and InstaPay. There is no stated maximum deposit limit for standard accounts, though 720pub may apply higher-tier verification requirements for large single deposits as part of our AML compliance obligations.
GCash withdrawals on 720pub are typically processed within 10 minutes for verified accounts during normal operational hours. In rare cases involving security reviews or high withdrawal volumes, processing may take up to one hour. Maya withdrawals follow a similar timeline. Bank transfers to BPI, BDO, or Metrobank are processed within one banking day. The minimum withdrawal amount is ₱200.
720pub does not charge any fees on deposits or withdrawals from our side. However, your payment provider — GCash, Maya, BPI, BDO, or Metrobank — may apply their own transaction charges depending on your account type and the amount being transferred. We recommend checking your payment provider's current fee schedule. All amounts shown in your 720pub wallet are in Philippine Peso (PHP / ₱).
No. 720pub requires that withdrawals are made to the same payment method and account used for deposits, and that the account is registered in your own verified name. This is a strict anti-money laundering requirement. Third-party withdrawals are not permitted under any circumstances. If your GCash number has changed, contact support before attempting a withdrawal to update your verified payment details.

Games & Gameplay

5 QUESTIONS

720pub offers thousands of games across multiple categories: live dealer games (baccarat, roulette, blackjack, dragon tiger, sic bo with real Filipino-speaking and Asian dealers), online slots from providers like JILI, PG Soft, and Pragmatic Play, table games, fishing games, and sports betting covering PBA, NBA, UFC, boxing, football, and more. The full game library is accessible on both desktop and mobile browser.
All slot and RNG-based games on 720pub use certified random number generation (RNG) technology verified by independent testing laboratories. Return-to-Player (RTP) percentages for every slot title are displayed within the game's information panel. Live casino games are run by professional human dealers in licensed studio environments with real-time video streaming. 720pub operates under a regulatory framework aligned with PAGCOR standards.
Yes. 720pub is fully optimized for mobile browsers on both Android and iOS devices. The entire game library — live casino, slots, sports betting, bingo, and more — is accessible through your smartphone's browser without needing to download a separate app. The mobile interface is designed for Filipino players using popular devices like Samsung Galaxy and iPhone models with strong data or WiFi connections.
JILI slot titles on 720pub carry RTPs that typically range from 96% to 98.5% depending on the specific game. The exact RTP for each JILI title is displayed in the game's information or paytable section before you start playing. Popular titles like Fortune Gems, Crazy777, and Super Ace are among the most played by Filipino members. Higher RTP means a lower theoretical house edge over a large number of spins.
Yes. 720pub's sportsbook covers PBA (Philippine Basketball Association) games including the Commissioner's Cup, Philippine Cup, and Governors' Cup. You can bet on match winners, point spreads, totals, and live in-play markets during active games. NBA, UFC, boxing, football (EPL, Champions League), and other major leagues are also available. Minimum bet for sports is ₱50.

Bonuses & Promotions

4 QUESTIONS

720pub offers a welcome bonus for new members on their first deposit. The specific bonus percentage and maximum amount are displayed on the current promotions page, as these offers are updated regularly. All welcome bonuses are subject to wagering requirements — typically between 20x and 30x the bonus amount — before the bonus funds can be converted to withdrawable balance. Bonus terms are published in full on the promotion detail page.
A wagering requirement (also called a rollover) is the number of times you need to bet a bonus amount before it becomes withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to real money. On 720pub, your progress toward completing the wagering requirement is tracked in real time in your account dashboard under My Bonuses.
Yes. 720pub runs a tiered VIP loyalty program with levels including Silver, Gold, and Diamond. Tier advancement is based on cumulative betting volume over a rolling period. Higher tiers come with benefits including enhanced cashback rates, faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and exclusive promotions not available to standard members. Full tier details are in your account dashboard.
It depends on the specific bonus terms. Some 720pub bonuses exclude or limit contribution from live casino games toward wagering requirements — for example, a live casino bet may count at 10% or 20% of its value toward clearing the wagering requirement, compared to 100% for slots. Always check the "Game Contribution" section in the applicable promotion's terms before playing with bonus funds on live dealer tables.

Safety & Responsible Gaming

5 QUESTIONS

720pub operates under a regulatory framework aligned with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines, which govern online gaming for Filipino players. PAGCOR is the primary government body overseeing gaming operations in the Philippines. 720pub enforces the 21+ minimum age requirement, implements KYC verification, and maintains AML compliance in line with Philippine law. It is your responsibility to verify that online gaming is lawful in your specific location.
You must be at least 21 years old to register and play on 720pub. This is the minimum gambling age enforced by PAGCOR in the Philippines. Age is verified through the KYC process before any withdrawal is processed. Any account found to belong to a person under 21 is closed immediately, real-money balances are returned, and winnings from that account are forfeited. 720pub does not knowingly allow underage players.
Log in to your 720pub account, go to My Account → Responsible Gaming, and choose Self-Exclusion. You can select a period of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion takes effect immediately — your account is suspended the moment you confirm. It is irrevocable for the period you choose. Your real-money balance is returned to your verified payment method. Contact support at [email protected] if you need assistance activating self-exclusion.
720pub provides several responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time alerts, cooling-off periods (1 to 30 days), self-exclusion (3 months to permanent), and a full gaming history dashboard showing your net win/loss and time spent. All protective limits take effect immediately when set or lowered. Requests to increase a limit have a mandatory 24-hour cooling-off period.
720pub customer support is available 24 hours a day, 7 days a week. The fastest way to get help is through the live chat feature inside your logged-in account dashboard. For non-urgent queries or formal requests, you can email [email protected]. Please include your registered mobile number or email address in any email to speed up verification. Average response time for emails is within 3 business hours during peak periods.

Still have a question?

Our 720pub support team is available around the clock. Pick the channel that suits you best.

Live Chat

Available 24/7 inside your 720pub account dashboard. Fastest response channel — typically under 2 minutes.

Email Support

Send your query to [email protected]. Responses within 3 business hours on average.

Terms & Conditions

Full legal terms covering accounts, payments, and gameplay on 720pub. Read them here.

Responsible Gaming

Tools, self-exclusion, and support for 720pub members who need a break. Visit the page.

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21+ only  ·  PAGCOR-aligned  ·  GCash & Maya accepted